Returns and Terms & Conditions – Black Sparkles
- Parcel Opening Video Required:
To raise any complaint regarding a damaged or incorrect product, please ensure you record a full unboxing video from start to end without any pause or edits. This is mandatory for all exchange requests.
- Delivery Timeline:
Estimated delivery time is 15 to 20 days from the date of order.
Return & Refund Policy:
- No returns or refunds are allowed.
- Exchange is only applicable for damaged items, supported with valid unboxing video proof.
- No refunds will be issued under any circumstances.
- Replacement/Exchange Delivery Timeline:
If an exchange is approved, the replacement product will be delivered within 7 to 12 working days after we receive and verify the returned item.
- Cancellation Policy:
Orders cannot be cancelled or modified once confirmed.
Courier charges will not be covered by D’ Boutique.
Exchange Shipping Responsibility:
For any unavoidable exchanges, the return courier must be arranged by the customer.